A: Preserving your photo albums and scrapbooks with EachMoment is a simple, secure, and straightforward process:

1. Order & Receive Your Memory Box: Use our easy online quote tool, select 'Photo Albums & Scrapbooks', and pay just a £10 deposit to get started. Your free, reinforced Memory Box is swiftly dispatched for next-day delivery.

2. Pack Your Albums Securely: Carefully pack your photo albums and scrapbooks into the Memory Box, utilising the protective materials provided. No need to pre-clean your albums; our experts will handle gentle preparation!

3. Arrange Secure Courier Collection: Schedule a free, secure courier collection easily via our online portal. Your Memory Box is then safely transported to our specialist UK lab.

4. Album Assessment & Invoice (or Refund): Upon arrival at our lab, our expert technicians carefully assess your albums and issue a clear online invoice for any adjustments or a refund if applicable.

5. Professional Digitisation & Handling: Following secure payment, your photo albums and scrapbooks undergo gentle cleaning, careful handling, and high-resolution digitisation using professional flatbed scanners and techniques.

6. Rigorous Quality Control & Digital Preparation: Your newly digitised photos undergo stringent quality checks and are meticulously prepared for your chosen output format (Cloud Album, USB drive, or DVD).

7. Secure Return of Originals & Digital Copies: Your original photo albums and scrapbooks and your digital copies are securely returned to you via our trusted courier service.

8. Relive & Share Your Treasured Memories: Enjoy and effortlessly share your revitalised memories on any digital device!

Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.

A: We can digitise a wide variety of photo albums and scrapbooks, including:

Traditional Photo Albums: Albums with photos mounted on pages using adhesives, photo corners, or sleeves.

* Adhesive 'Magnetic' Albums: Albums with sticky pages covered by plastic sheets.

* Scrapbooks: Albums containing photos, memorabilia, and other paper-based items.

* Wedding Albums: Albums commemorating weddings and anniversaries.

* Baby Albums: Albums documenting a baby's first year and childhood.

* Travel Albums: Albums showcasing travel adventures and holidays.

* Family History Albums: Albums chronicling family history and genealogy.

We can handle albums of various sizes, shapes, and conditions. If you have albums with unusual formats or concerns about their condition, please contact us, and we'll be happy to advise.

A: It's perfectly normal to estimate the number of pages in your photo albums and scrapbooks! Our streamlined process is designed to be flexible:

1. Provide an Initial Page Estimate & Start: Use our user-friendly online quote tool to provide your best estimate of the number of pages you have and pay the £10 deposit to receive your free Memory Box.

2. Pack All Your Albums and Scrapbooks: When your Memory Box arrives, simply pack all of your albums and scrapbooks, even if the page count exceeds your initial estimate.

3. Precise Page Count at Our Specialist Lab: Our expert technicians will accurately count the pages in all albums and scrapbooks upon secure arrival at our dedicated lab.

4. Transparent Invoice or Refund Process: We will then send you a clear online invoice for any adjustments based on the precise page count, or issue a refund if applicable. You only pay for the final, accurately counted number of pages after we have safely received and professionally assessed them. This ensures you can send all your albums without needing to overestimate upfront and only pay for the precise number of pages we successfully digitise for you.

A: We offer several convenient and versatile options for receiving your digitised photo album and scrapbook images, ensuring they are accessible in your preferred format:

1. Complimentary Cloud Album (Included with Every Order):

* Enjoy instant online access to your digitised images via a secure Cloud Album.

* Effortlessly share your memories with family and friends worldwide.

* View your photos on any device – including smartphones, tablets, computers, and Smart TVs.

* Benefit from secure cloud backup of your precious memories, protecting them against data loss.

2. Premium Crystal USB Drive (Popular Choice):

* Receive your digitised images on an elegant crystal USB drive, presented in a beautiful gift box.

* This option is perfect for gifting your memories to loved ones or for special occasions.

* Provides high-quality digital files compatible with all modern devices.

3. Robust Classic USB Drive (Durable Backup Option):

* Choose a durable steel USB drive for a robust and long-lasting physical backup of your memories.

* Offers reliable long-term storage for your valuable digital image files.

4. Traditional DVD Set (Classic Playback Format):

* Opt for a DVD set containing your images for playback on any standard DVD player, offering compatibility with older TVs and systems.

* A familiar and user-friendly format.

Many of our customers choose a combination of these options, such as utilising the Cloud Album for immediate sharing and selecting a Premium USB drive for secure safekeeping and thoughtful gifting.

A: The safety and security of your photo albums and scrapbooks are our highest concern. We have a robust, multi-layered security system to ensure their complete protection:

1. Secure Memory Box Transport System:

* Our proprietary Memory Box is engineered to be crush-proof, providing maximum protection for your albums against physical damage during transit.

* We maintain a perfect track record of zero albums damaged in transit since using our Memory Box system.

2. Premium, Tracked Courier Service:

* We partner with a premium division of a national courier service, trusted for handling highly sensitive materials, including examination papers and passports.

* Benefit from real-time tracking of your Memory Box from collection at your doorstep to secure return delivery.

* We have an impeccable history of zero lost items since using our secure courier service.

3. State-of-the-Art Lab Security & Handling Protocols:

* Upon arrival at our specialist lab, each Memory Box is assigned a unique QR code for meticulous tracking throughout the digitisation process.

* Our lab facility is under 24/7 monitoring and is climate-controlled to ensure optimal storage conditions for your albums.

* All albums are handled exclusively by our professionally trained technicians, following strict security protocols.

* We regularly maintain and calibrate our digitisation equipment to guarantee the safe handling of your delicate media.

We are proud to say that we have never lost or damaged a single customer's photo album or scrapbook. Your cherished memories are in the safest possible hands with EachMoment.

A: It's perfectly understandable if you're unsure about the exact content in all of your older photo albums and scrapbooks! Here is our straightforward and customer-friendly approach:

1. We Digitise All Pages with Content: We will professionally digitise every page of your albums and scrapbooks that contains photographs, text, or memorabilia, regardless of:

* The age or condition of the album.

* Whether the content is labelled or of unknown origin.

* If there are mixed items or multiple events within a single album.

2. You Only Pay for Pages Digitised: You are only charged for the pages that we successfully digitise. If a page is blank, you are not charged for it.

Many of our customers have been thrilled to rediscover long-forgotten family members, events, and precious memories they weren't even aware were still preserved in their albums and scrapbooks. Our high-resolution scanning process can reveal details and improve clarity that weren't easily visible when originally viewing the physical albums!

A: Yes, we can typically digitise scrapbooks with embellishments and many 3D items, but there are some limitations. Our professional flatbed scanners are designed to handle items with some thickness and unevenness. For scrapbooks with:

* Flat Embellishments: Stickers, pressed flowers, ribbons, and similar flat items are generally not a problem.

* Slightly Raised Embellishments: Buttons, brads, and similar slightly raised items can often be scanned, but may cast slight shadows.

* Bulky 3D Items: Very bulky or thick 3D items (e.g., thick fabric pieces, large buttons, very thick embellishments) may not scan optimally, and we may need to adjust our scanning process to accommodate them. In some cases, very thick items may prevent the scanner lid from fully closing, potentially affecting image sharpness in those areas.

* Fragile or Loose Items: We handle fragile and loose items with extra care. Extremely delicate or loosely attached items may need to be carefully secured before scanning to prevent damage.

For optimal results with scrapbooks containing significant embellishments or 3D items, we recommend the 'Full Page Scan' option, which captures the entire page layout as is. If you have specific concerns about your scrapbooks, please contact us with details or photos, and we can advise on the best approach.

A: We offer two processing options for photo album and scrapbook digitisation to meet different customer needs:

1. Standard Processing Service:

* The typical turnaround time for our standard processing service is approximately 3-4 weeks from the date your Memory Box securely arrives at our digitisation lab.

* This timeframe includes thorough album inspection, gentle cleaning and handling, high-resolution scanning, and comprehensive quality control procedures.

* Each photo album and scrapbook order receives dedicated attention to ensure the highest quality results.

2. Expedited Rush Processing Service (Optional):

* For customers needing faster service, we offer an optional Rush Processing service, which reduces the turnaround time to within 1-2 weeks.

* Despite the faster processing, our Rush Processing service maintains the same high standards of quality as our standard service.

* Rush Processing is ideal for urgent needs or time-sensitive projects.

The overall processing time can vary depending on factors such as:

* The total number of pages in your order.

* The general condition of the albums and scrapbooks (albums needing extra care may take slightly longer).

* Our current lab workload.

You can track your order's progress online, and we are committed to delivering the highest possible quality while respecting your valuable memories, regardless of the chosen processing speed.

A: Yes! We make it very easy to view your digitised photo album and scrapbook images on virtually any television:

Smart TV Playback Options:

* Direct Cloud Album Streaming: Access and stream your images directly from your complimentary Cloud Album app on compatible Smart TVs for easy viewing.

* Simple USB Drive Playback: For maximum convenience, simply insert your USB drive (Premium Crystal or Classic Steel) into your Smart TV's USB port. Use your TV's media player to easily browse and view your digitised photos.

Options for Standard (Non-Smart) TVs:

* HDMI Connection via External Device: Connect any HDMI-equipped device, like a laptop, desktop computer, or media player, to your standard TV with an HDMI cable. You can then display your digital image files from the connected device.

* DVD Playback using DVD Player: If you choose to receive your images on DVD, use your DVD set in any standard DVD player connected to your television for simple playback.

Many families enjoy gathering to view their newly digitised memories on their TVs, reliving those special moments in a comfortable and shared viewing experience. Modern televisions will display your digitised photo album and scrapbook images with excellent clarity and detail!

A: Our comprehensive '3-way secure courier' service ensures complete peace of mind and maximum convenience for your photo album and scrapbook digitisation order. It covers three key stages:

1. Secure Memory Box Delivery to You: We securely deliver your complimentary, specially designed Memory Box directly to your home, ready for you to carefully pack your photo albums and scrapbooks at your own pace.

2. Reliable Memory Box Collection: Once packed, our secure courier service collects your filled Memory Box from your doorstep at a scheduled time, ensuring safe and tracked transport to our specialist digitisation lab.

3. Guaranteed Return Delivery: After digitisation, we securely return your original photo albums and scrapbooks, along with your chosen digital copies (USB, DVD, or Cloud Album access), back to your address via the same trusted and tracked courier service.

This all-inclusive, 3-way service guarantees the safe, secure, and fully tracked transportation of your precious memories throughout the entire photo album and scrapbook to digital conversion journey, from your home and back again.

A: Yes, absolutely! Our premium 3-way secure courier service is indeed completely free for all photo album and scrapbook digitisation orders where the total digitisation service spend is £50.00 or greater. For smaller orders with a total digitisation spend below £50.00, a nominal charge of £25 applies to cover the comprehensive 3-way secure courier service. This means the majority of our customers benefit from completely free, secure, and convenient collection and return delivery of their valuable photo albums and scrapbooks, making the process seamless and cost-effective.

A: Our optional Rush Processing service is available for customers who need their photo albums and scrapbooks digitised faster than our standard timeframe. Please use our online quote tool for detailed pricing on Rush Processing fees, as these are tiered based on your total order spend. You can easily view Rush Processing options and fees when placing your order via our website's quote tool.

A: Yes, we offer generous bulk discounts for larger photo album and scrapbook digitisation orders. We reward customers who entrust us with larger collections of memories, and the more pages you convert, the more you save overall! Please refer to our online quote tool for details on our tiered discount structure, automatically applied as you add more pages to your order. You can see discount percentages and total savings within the quote tool as you build your order.

A: Our Free Memory Box is thoughtfully designed as your complete solution for safely sending us your photo albums and scrapbooks for digitisation. It includes:

* Robust Crush-Proof Box: A highly durable, reinforced cardboard box specifically engineered to protect your delicate albums during transit, minimising damage risk.

* Comprehensive Welcome Guide: A clear, step-by-step guide with instructions on packing your albums and arranging free courier collection.

* Pre-Paid Return Shipping Label: A pre-addressed and pre-paid return shipping label for hassle-free and cost-free return shipping of your originals and digital media.

* Album Identification Stickers & 'Name-It Sheet': Helpful stickers and a 'Name-It Sheet' to organise and label your albums. This allows us to optionally create descriptive filenames for your digital images, making it easier for you to locate specific memories.

The Memory Box itself is delivered to you completely free of charge (secured with just a £10 deposit to initiate your order) and is meticulously designed for maximum convenience and superior protection throughout the shipping and digitisation process.

A: Our typical standard processing turnaround time for photo album and scrapbook digitisation is generally 3-4 weeks, from the date your Memory Box arrives at our digitisation lab. This timeframe allows us to perform a full range of essential services to the highest standards, including: thorough initial inspection of each album, gentle cleaning and handling, high-quality scanning, stringent multi-stage quality control, and secure, tracked return shipping of your originals and digital media. We are committed to consistently delivering the highest possible quality for every customer and take the necessary time and care to ensure your cherished memories are preserved to the absolute best possible standard.

A: Yes, absolutely! We provide real-time, comprehensive tracking for your photo album and scrapbook digitisation order from start to finish. Once your Memory Box is collected by our courier, you will automatically receive a unique order tracking link via email. This link allows you to monitor your albums' journey and progress every step of the way – from arrival at our lab, through each stage of digitisation, to final dispatch and secure delivery back to you. You can conveniently check your order's real-time status online, 24/7, or contact our customer support team for assistance or updates.

A: We employ multiple robust security layers and protocols to comprehensively protect your irreplaceable photo album and scrapbook memories and ensure the complete privacy of your digital data throughout the digitisation process:

* Robust Physical Security Measures:

* Utilisation of our proprietary crush-proof Memory Box for the safest possible album transport.

* Partnering with a highly reputable and secure courier service, also trusted for transporting passports and sensitive examination papers.

* Maintaining restricted physical access and implementing 24/7 monitoring at our secure digitisation lab facility.

* Enterprise-Grade Digital Data Security:

* Employing secure, enterprise-grade digital storage infrastructure with multiple redundant data backups to prevent data loss.

* Utilising industry-leading, military-grade encryption protocols for all Cloud Album storage and digital file transfers, ensuring your data remains completely private and protected.

* Meticulous Chain of Custody Tracking:

* Assigning a unique QR code identifier to each Memory Box upon arrival at our lab for precise, granular tracking throughout the digitisation workflow.

* Implementing continuous, real-time monitoring of each album's location and processing stage within our secure tracking system.

We have a long-established and proven track record of never losing or damaging a single customer's order and are fully committed to ensuring your cherished memories are always handled with the utmost care and kept completely safe and secure with EachMoment.

A: Our policy regarding blank or unusable photo album and scrapbook pages is designed to be customer-friendly and transparent:

* You Are Only Charged for Digitised Pages: You are only charged for pages that contain images, text, or memorabilia and are successfully digitised. If, upon assessment at our digitisation lab, a page is found to be completely blank, or for any reason cannot be digitised, you will not be charged for that page.

* No Charge for Unscannable Pages: In the rare instance that a page is severely damaged or unreadable and cannot be successfully scanned despite our best efforts, you will also not be charged for that unscannable page.

We are committed to maintaining complete transparency and fairness in our pricing, ensuring you only ever pay for successfully digitised and valuable content.

A: Currently, our standard photo album and scrapbook digitisation service, which includes the complimentary Memory Box and the 3-way secure courier service, is primarily offered to customers residing within the United Kingdom. For international customers located outside of the UK who are interested in our professional digitisation services, please contact our dedicated customer support team directly. You can reach us via email at hello@eachmoment.co.uk or by phone on 01603 361 584. Our team will be happy to discuss potential service options for international orders and provide detailed information regarding any associated international shipping costs or logistical considerations for preserving your photo album and scrapbook memories with EachMoment.

A: Yes, absolutely, it is very easy to order additional copies of your newly digitised photo album and scrapbook images on either USB drives or DVD sets. Ordering extra copies is popular for sharing memories with family and friends, creating backup copies, or for gifting. You can specify the number of extra copies needed during the initial online ordering process in our quote tool. Alternatively, if you decide you want additional copies after your order is complete, simply contact our customer support team, and we will assist you in adding more copies to your order. We offer both Premium Crystal USB drives and Classic Steel USB drives for extra USB copies, as well as additional DVD sets, providing flexible choices to suit your needs.

A: We accept a wide range of payment methods for maximum convenience:

* All Major Credit and Debit Cards: We securely accept payments from Visa, Mastercard, and American Express.

* Secure Online Payments via Website Checkout: All online payments are processed securely via our website's encrypted checkout system, ensuring your financial information is safe and confidential.

* Bank Transfers: We can accommodate direct bank transfers for larger orders or customer preference. Please contact our customer support team to arrange a bank transfer payment.

To start your photo album and scrapbook digitisation order and receive your free Memory Box, you only need to pay a small £10 deposit upfront. The remaining balance is invoiced conveniently online after we securely receive and professionally assess your albums at our digitisation lab. We are committed to a secure, straightforward, and user-friendly payment process for every customer.

A: Yes, EachMoment is exceptionally well-equipped and fully prepared to efficiently handle photo album and scrapbook digitisation orders of all sizes, including large and bulk orders containing hundreds or even thousands of pages or albums. We routinely work with families with extensive photo archives, as well as organisations, businesses, and archives with substantial collections requiring professional digitisation. Our entire infrastructure, including our Memory Box system, secure courier network, and dedicated, high-capacity digitisation lab facilities, is specifically designed to efficiently process high volumes of media while maintaining the highest standards of quality and security. For larger orders, we also provide dedicated project managers to ensure seamless handling, streamlined communication, and consistently smooth processing. We offer attractive and scalable bulk discounts for larger orders, making it cost-effective and efficient to digitise your entire photo album and scrapbook collection with EachMoment.

A: We are wholeheartedly committed to ensuring your complete satisfaction with our photo album and scrapbook digitisation service. To demonstrate this, we offer a comprehensive 100% satisfaction guarantee on all orders. If, for any reason, you are not fully delighted with the quality of your digitised albums and scrapbooks, please contact our customer support team as soon as possible. We will take every step to understand and address your concerns and diligently resolve any issues. This may include options such as re-scanning pages using alternative equipment or settings, providing your digital images in alternative output formats, or applying further post-processing enhancements. If, after working with you, we cannot resolve the matter to your complete satisfaction, we will offer a full refund for your entire order. Your happiness and the successful preservation of your precious memories are always our top priorities at EachMoment.

A: Our friendly, knowledgeable, and responsive customer support team is readily available to assist you with any questions, queries, or concerns about photo album and scrapbook digitisation services. You can easily reach us through these convenient channels:

* Direct Phone Line: Call us directly at [01603 361 584](tel:01603 361 584) to speak with a helpful customer service representative during business hours.

* Email Support: Send your questions to hello@eachmoment.co.uk, and our team will ensure a prompt and detailed response, typically within 24 hours.

* Website Contact Form: Visit our 'Contact Us' page on our website and complete the online contact form with your inquiry. We respond to all contact form submissions within one business day.

We are here to provide comprehensive support, clear guidance, and expert assistance throughout your entire photo album and scrapbook digitisation journey with EachMoment, from initial inquiry to successful memory preservation.

A: At EachMoment, we use only industry-leading, high-resolution equipment for photo album and scrapbook digitisation. This commitment to professional-grade technology is essential for the highest possible quality, accuracy, and long-term preservation of your precious memories. Our key equipment includes:

* Professional High-Resolution Flatbed Scanners: We utilise top-of-the-line, professional flatbed scanners, regularly calibrated to ensure optimal performance. These scanners are specifically designed for digitising photos and documents with exceptional detail and clarity. They offer significantly higher optical resolution (typically 600 DPI or greater) than standard consumer scanners, capturing fine details and nuances in your photos and album pages that would be lost with lower-resolution equipment. The flatbed design is crucial for safely and gently handling delicate photo album and scrapbook pages without causing damage.

* Specialised Lighting Systems: Our scanners are equipped with advanced, controlled lighting systems designed to minimise glare and shadows and ensure even illumination across the entire scanning area. This is particularly important for digitising scrapbook pages with embellishments or uneven surfaces, as it helps to reduce unwanted shadows and capture a more consistent and evenly lit image.

* Advanced Image Processing Software: We use professional-grade image processing software to optimise your digitised images. This software allows our skilled technicians to perform subtle enhancements such as colour correction, brightness and contrast adjustments, and sharpening to improve the overall visual quality of your digital photos and ensure they look their best on modern displays. We use industry standard software such as Adobe Photoshop and professional scanning software with advanced image processing capabilities to ensure the highest quality digital output.

* Colour Calibration and Quality Control: We maintain a rigorous colour calibration process for all our scanning equipment to ensure accurate colour reproduction in your digitised images. We use industry-standard colour calibration tools and profiles to ensure that the colours in your digital photos are as faithful as possible to the original prints and album pages. Our quality control process includes careful visual inspection of every digitised image to ensure it meets our high standards for sharpness, clarity, colour accuracy, and overall quality. We are committed to providing you with digitised photo album and scrapbook images that are of the highest possible quality, accurately preserving your cherished memories for generations to come.